MANILA -- In downtown Angeles City, around 80km north of Manila, a seemingly nondescript building is one part of the Philippines' still-unfolding success story.
Owned by a domestic real estate company, the eNTEC building has a pair of business process outsourcing companies as anchor tenants: U.S.-based call center StarTek and Indian information technology outsourcing specialist Tata Consultancy. StarTek occupies seven of the eight floors, where some 1,000 agents answer phone calls 24 hours a day, seven days a week. Most of the calls come from North America.
