Your item will only be shipped once full payment has been confirmed. Please note that buyers are responsible for any and all duties and customs charges that may be incurred.

I will try to ship each sold item within three days of payment, except for if this falls on a Sunday (as the post office is closed) or bank holiday. I will contact you when your item has been dispatched. I use Royal Mail Standard at the moment, but will be looking at other methods.

International customers - shipping can sometimes take 7-14 days.

If you have a deadline for a parcel to arrive please contact me so I can see if it is realistic or not! I will endeavour to get your package to you as quickly as possible.

Please feel free to contact me at any time if you have any questions at all!

This Privacy Policy describes how and when Snow Bunnys Knits collects, uses, and shares information when you purchase an item from my shop, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

I rely on a number of legal bases to collect, use, and share your information, including:

1) as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
2) if necessary to comply with a legal obligation such as retaining information about your purchases as required by tax law;
3) as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as a) providing my services. I use your information to provide the services you requested b) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

1) Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
2) Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as The Royal Mail. I will share your personal information with these third parties, but only to the extent necessary to send the requested product to you.
3) Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 2 Years.

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

1) You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
2) Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
3) You can object to my processing of some of your information based on my legitimate interests
4) If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

For purposes of EU data protection law, I, Carol Hughes, am the data controller of your personal information. If you have any questions or concerns, you may contact me at snowbunnysknits [!at] gmail.com.