As you prepare for the hurricane that is now underway, you can help safeguard your family and personal property with a few simple tips. If your Policy is with Allstate, Castle Key or Allstate Flood in the event you need to report a claim you can call 1800-54-STORM (78676) . Also please remember, some of your coverage is provided by other companies – not Allstate. The outside company providing your coverage has its own process for submitting a claim, and having this information on hand will keep you prepared.
Have insurance policy numbers, declaration page(s) and claim support information in a safe, dry place for each policy you have purchased.
When filing a claim, contact the company directly.
To follow up on a claim, call our office or contact the company directly.
Your homeowner policy information:
Name of Company:
Policy number:
Customer Service phone #:
Claims phone #:
Hurricane Irma is the most powerful hurricane ever recorded in the Atlantic. Florida has declared a pre-landfall state of emergency, and current models from the National Hurricane Center forecast that the storm may make landfall near Miami by Sunday. Even if the storm is projected to avoid a direct landfall near you or avoids Florida it is still a dangerous storm with strong winds and heavy rains.
If you have not done so already, please take all precautions to keep yourself and your family safe.
Now is the time for everyone in our community to prepare for this potentially dangerous hurricane. For more information on how to prepare for this storm, I strongly encourage you to visit Ready.Gov for a timeline of steps to take. Please also review the following information: What We Know:
State of Emergency: Governor Rick Scott has declared a state of emergency for all of Florida's 67 counties. According to FEMA, the best steps to take between now and this weekend are to remain calm, ensure you are signed up to receive emergency notifications and follow the steps below (and on Ready.Gov) to prepare.
Storm Information: While the exact path of the storm remains unclear, forecasters are predicting that Hurricane Irma will turn north toward Florida over the weekend. Review the National Hurricane Center website for up-to-date information.
Know where to go: If you are ordered to evacuate, know the local hurricane evacuation routes to take and have a plan for where you can stay.
Update your disaster kit: Make sure to have a three-day supply of non-perishable food and bottled water, a battery-operated radio, a flashlight, extra batteries, cash, medicines, a first aid kit, pet foods, and important family documents. If you are not in an area that is advised to evacuate and you decide to stay in your home, plan for adequate supplies in case you lose power and water for several days and you are not able to leave due to flooding or blocked roads.
Make a family emergency communication plan: This plan should include the telephone number of a family member or friend outside the area - a point of contact in the event of separation when a storm hits.
FloridaDisaster.org: This website includes information on how to plan and prepare for a hurricane in Florida, the latest news about Hurricane Irma, information on local shelters and more. You can also go to www.allstate.com/catastrophe.
State of Florida Emergency Hotline:
1-800-342-3557
Palm Beach County Emergency Management:
561-712-6400
Broward County Emergency Management Division:
954-831-3900
Keep this email and your policy information in a place where you can easily access it should it ever be needed.
My office stands ready to answer any questions that you might have, and can be reached at (561) 422-7071. If you reach a recording or get forwared to Allstate - our offices are closed.
I appreciate the opportunity to help serve your insurance needs. My staff and I want to help you to protect those things that are most important to you.