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The UO Team is happy to announce we will be sending out a newsletter periodically so you can stay up to date on the latest in Britannia!
Please encourage your friends to sign up on our web site.
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Publish 97 & 20th Anniversary Party
Greetings Everyone,
We are so pleased with the feedback everyone has given us to make Publish 97 great. I know many of you are really excited and can't wait to get it on your shard. We will be publishing World Wide on April 27th.
We have started working on Publish 98 so keep reading for some exciting details as to what is coming.
We are still planning the 20th anniversary party, finding the right bakery is not as easy as it sounds *grins*, and yes we will have gluten free cupcakes for you guys that desire those.
We had a great taste testing of the food for the BBQ the other day, you guys are going to love this! It will consist of beef brisket, beef ribs, pulled pork, and chicken. We will also have vegetarian options available.
We currently have 200 people signed up to attend with over 50 people on the waiting list. If you are unable to come and need to cancel please email me so I can notify someone on the waiting list. It would be greatly appreciated.
For those that cannot attend the party, I do not want to leave you out of everything, so we are going to put a raffle stone on TC1 that lets you sign up for a chance to win a Castle! Yes that is correct! For the anniversary I will be giving out 6 castles! Three in game via the TC1 raffle stone and three at the Party! You will be notified via email so you can tell me what shard you would like the castle placed. We will update in a future newsletter when the raffel stone is available on TC1. Good luck to everyone!
Finally, we've received some great submissions of new castle designs! There is so much interest in this promotion that we are going to be putting together a tool that allows players to mock-up larger house designs on TC1. Keep an eye on future newsletters as we release this feature in a future publish.
Bonnie "Mesanna" Armstrong
Producer
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Looking Ahead to Publish 98
We have been incredibly fortunate to have so many players show up on TC1 to test Animal Training and all the pet features! While Bleak has been busy iterating over that feedback and polishing features to get ready for World Wide release later this week, Kyronix has been busy working on Publish 98. Publish 98 brings us into the busiest development cycle of the year as we focus on UO's anniversary, as well as our Halloween & Fall content.
Beginning later this Summer and into the early Fall, we will be starting a 20th Anniversary event arc. We are still in the early stages of planning the details, but have taken note of all the event-related suggestions that have come up from our Meet & Greets. You can definitely expect to see Britannia's cities once again assaulted by the forces of darkness and epic battles as Britannian's are once again called upon to valiantly defend their homeland. Our goal with the arc is to keep the experience fresh without lengthy lulls in the action. We'll also be targeting a variety of mechanics to include both solo and group activities.
Almost immediately following the conclusion of the event arc, Fall will be upon us which means 20th Anniversary Rewards to thank everyone for achieving this major milestone in gaming history! Looking to Halloween we are reactivating old favorites like bone-collecting, complete with new styles of bones as well as new Trick or Treating loot, the next iteration of the Treasures of Halloween, new trophies for the Huntmaster's Challenge, and new Horn of Plenty items.
In between catching a little sun this summer we'll be busy so keep an eye on future newsletters and UO.com for updates!
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Question & Answer Corner
1. Can you provide crystal portals to other areas like you did in the Valley of Eodon?
Yes, we will be providing a reward item like this in the Treasures of Halloween event this coming Halloween.
2. Can we get some new UO themed wallpapers?
Yes, we can put new wallpapers for download on UO.com
3 . Can we get additional costumes?
Yes, we can add additional costumes as rewards for future content.
4. Can we have additional ways to obtain black and white seeds?
These are the result of rare mutations from cross-pollination during gardening and have no plans to change that.
5. Can we get some new VvV rewards?
We are in the early stages of planning another pass at VvV to address some of the concerns with its original release. Our goal with the first release of VvV was to fix the major concerns with flagging that were related to factions, and create a foundation we can build off. We hope to continue to build on that foundation and implement some of the features and answer some of the feedback we've received in the time VvV has been live.
6. What is the best way to give feedback?
Great question! You can email your feedback, or you can visit our bi-weekly Meet & Greets that are announced on UO.com & in-game town criers. You can also visit us on TC1 during our testing releases if you want to talk about a feature or just say Hi!
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Customer Service
1. If you have an account that was terminated by CS over a year ago and would like to have it back please contact support here and give them the details and identify the account as yours, depending on the termination we will remove the restriction from your account so you may open it again.
2. All Sovereigns purchased from Origin have to be entered on the Account Management page. You can not enter these in game.
3. Anyone that is trying to reopen an account please make sure you send all the information to support@ultimaonline.com so we can have a record of this. In the original request to support if you do not know your secret word please ask for a hint. Give them all the information to identify the account as yours so there will not be a lot of delays.
4. Anyone that does not get their codes from Origin please follow this link to resolve the issue..
5. If you have any in game questions or issues please either page in game or email support@ultimaonline.com.
6. For any feedback to content put in game please send it to UO@broadsword.com.
7. Regarding Origin orders, codes, and third party resellers.
Recently some of the player base may have noticed that an Origin store purchase they have made did not arrive or complete as expected. A confirmation or code email has not been received and you are wondering what may have occurred with your order. The Origin store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process, however players who have questions or concerns regarding a store purchase can contact Origin support for assistance using the below link:
http://help.ea.com/en/contact-us/new/
When prompted for a product, choose Origin. Next choose your platform, and select ‘Orders’ as the topic. You can further specify your issue in the subsequent fields before speaking with an agent.
We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of gametime, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance.
PASSWORD ISSUES
To reset your password you must first understand which type of account you are resetting the password for. EA Accounts, Mythic Master Accounts, and Mythic Product Accounts all have separate individual passwords. All of which you can reset at your leisure at our Account Center at https://accounts.eamythic.com/. Unfortunately, Broadsword Support cannot assist with potential EA Account issues or passwords, please follow the steps below.
To reset your EA Account password:
* Please visit https://signin.ea.com/p/web/resetPassword
* At the EA.com page enter the email used to log into your EA Account to change its password.
* If you have not received your password or have received an error while trying to reset the password and you have disabled all spam filters, please contact EA Support here, https://help.ea.com/en/contact-us/new/#?product=origin&platform=pc
CREDIT/DEBIT CARD UPDATE
To update your credit card information, please follow these steps:
- Login to the Account Center (https://accounts.eamythic.com) with your EA Account email and its password
- Select the 'Subscriptions' tab
- Locate the account you would like to update the card for
- Select the 'Subscribe' button
- Select the billing cycle you would like to use and continue
- When you get to the page asking which payment method you would like to use, instead of choosing to add a card, select the 'Manage Accounts' option in the top right corner of the page. This should load a new page that will contain your previous credit card information.
- Find the card you wish to update and select the 'X' button
- You can now re-enter your credit card with the updated information by using the 'Add a card' button.
ACCOUNT MANAGEMENT AT THE ACCOUNT CENTER (https://accounts.eamythic.com/)
How to create an account or log into my account?
http://uo.com/Account-Login-Guide
How to manage my accounts after I’ve logged into the Account Center with my EA Account credentials?
http://uo.com/account-management/
Additional support links and videos:
http://uo.com/faq/
https://www.youtube.com/watch?v=5G7ABl5wdyU
https://www.youtube.com/watch?v=S5qQwJ6rgI8
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